Accessibility statement for Active Travel
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website aren’t fully accessible. We will update the statement when issues are fixed or when we expect them to be fixed.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in ten working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can let us know by using our web feedback form, which you'll find on every web page. Or you can contact us.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below:
Non-accessible content
The content listed below is non-accessible for the following reasons.
We will update the statement when issues are fixed or when we expect them to be fixed.
Non-compliance with accessibility regulations
Content should be written as clearly and as simply as possible. In some areas, content is ‘fairly difficult to read’ based on the Flesch Reading Ease score. This fails Success Criterion 3.1.5. (reading level) - We aim to continuously review and update all website content. All new content should conform to a ‘standard’ level of reading ease or higher.
We know that some of our online forms are not easy for everyone to use. We are making a plan to find and fix these problems. This is a long-term project, and we are working with our digital forms team to make our forms more accessible.
Pages do not start with a level 1 heading as the navigation which is above the main title is listed as a H2. Breadcrumbs also have a H2 title. This fails WCAG 2.2 Success Criterion 1.3.1. We aim to resolve this issue by October 2026.
Some of our web pages do not have clear page titles. Page titles help people understand what a page is about before they read it. If a title is unclear or too general, it can make it harder for people to find the information they need. This does not meet WCAG 2.2 Success Criterion 2.4.2. We regularly check our website and fix problems when we find them.
People using mobile devices cannot zoom in by double tapping on some pages. Instead, they must use two fingers to pinch and zoom. This can make it harder for some people to view content. This does not meet WCAG 2.2 Success Criterion 2.5.1. We aim to resolve this issue by November 2026.
The "News" heading (H2) is used as a link but is not descriptive enough (e.g. simply labelled “News”). This fails WCAG 2.2 Success Criterion 2.4.4. We aim to resolve this issue by November 2026.
Links in the same context with the same text alternative. Vague or generic link text can be problematic for assistive technology users, especially if they're unable to see the visual context. This does not meet WCAG 2.2: Understanding Success Criterion 2.4.4. We are working with the service to resolve this. We aim to resolve this issue by November 2026.
Live video
Live video streams do not have captions. This fails WCAG 2.2 success criterion 1.2.4 (captions, live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 30 September 2026. It was last reviewed on 21 October 2026.
This website was last tested in September 2026 against the WCAG 2.2 AA standard. This test of a representative sample of pages was carried out by our web team.
The site was tested using automated testing tools.
We auto test our microsites annually to update this statement, and we review accessibility of our microsites every two months.